One barrier to commuting with transit or joining a carpool is the fear of being stranded without a ride if something unexpected happens. What happens if my child gets sick and I need to go home at a time when the express buses aren’t running? What happens if my carpool partner has a family emergency and leaves, am I stuck downtown without a ride?
There is a FREE “insurance” program called Guaranteed Ride Home (GRH) program that has you covered. Register with the GRH program, and, if you have an eligible emergency on a day you commuted by carpool, vanpool, biked, walked or took transit, GRH can get you home with a FREE and reliable ride.
Guaranteed Ride Home FAQ
What is Guaranteed Ride Home?
Guaranteed Ride Home is a free reimbursement program for registered commuters. Its purpose is to minimize the chance of being “stuck at work” due to limited transit schedules, like express routes that only travel in one direction at certain times during the day. It provides registered commuters a sense of comfort knowing they can take care of family emergencies or stay late completing a project while still taking transit and/or alternative modes of commuting.
Who’s eligible for the program?
Commuters who travel to a job or post-high school classes and take a bus, train, bike, and/or carpool at least three days a week are eligible for this program. Those who drive alone for their commute are not eligible.
What do I get from the Guaranteed Ride Home Program?
Registered program participants can use the Guaranteed Ride Home program up to four times per year (based on your signup date) or $100 in value, whichever comes first.
When should I use Guaranteed Ride Home?
When any unplanned event means you cannot use your usual mode of commute. Whether that commute is no longer available, such as your last bus has left for the night or your carpool partner went home early or you need to get home quickly due to an emergency.
Eligible trips include:
- Regular car/vanpool unavailable
- Personal illness or emergency medical issue
- Sick child or dependent family emergency
- Unplanned overtime
What trips are not eligible?
- Personal errands
- Trips to or from the airport
- Prescheduled trips, appointments, or work events
- Non-commute related trips
- Other trips deemed ineligible by Metro Transit
What do I need to receive reimbursement?
You need to be registered with Guaranteed Ride Home before the ride, and have all your account information up to date, including your place of employment, post-high school, or volunteer location designated.
Pay for the initial ride using a taxi or on-demand ride service. You will need a receipt to be reimbursed. The receipt must have the date of the specific trip, time of trip, company used for the trip, and the full fare paid visible and easy to read.
How will I receive my reimbursement?
You will receive reimbursement by check via U.S. mail.
Get Started Today
It’s easy and free to register. You’ll create an account with your commute information.
